How can we help?
FAQ
When will I get my order?
All orders have a 1-3 day processing packing period before shipping transits apply. Average delivery time for domestic orders is 3-7 business days.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express & PayPal.
What if I accidentally list an incorrect address as my shipping address?
Please email customer service immediately at shop@lovestoneclothing.com with“WRONG SHIPPING ADDRESS”as the subject. In the body of your email, please include your name and your“Order Number”.
I want to order something, but it’s out of stock! When will you get more products in?
Feel free to send us an email at shop@lovestoneclothing.com to inquire on any particular item that we can see about getting for you!
My card was declined but I still was charged.
The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.
I have multiple transactions on my bank statement.
Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.
I'm trying to checkout and the only shipping option is pick up in store or overnight shipping?
Select pick up in store option and please send us an email at shop@lovestoneclothing.com with your order # and let us know that you would like us to ship to you (your shipping address will have already been filled in when you checked out so we will use that). You will get a tracking notification once your order ships.